Customer Reviews

Furniture Fair believes strives to deliver service and quality at the lowest price. In fact Furniture Fair was founded in Erlanger Kentucky in 1963 by Robert "Bob" Daniels. Bob Daniels named his company Furniture Fair to reflect this belief that customers deserves the best quality name brand home furnishings at fair prices.

Our customers seem to agree that our service is number one, just click any review section in the list below to find out what they are saying...

If you would like to leave a customer review or comment you may do so by clicking HERE

Furniture Fair Internet Services Reviews:

Everything Went Great

Hi Xandria, You were very helpful and made it a fun experience.  Everything looks beautiful in my room by the way.  The pictures look great.  Everything goes together great.  We both love it.  


Internet Customer - 06/02/2012


Very Professional

Dear Xandria,  I just wanted to say to you that you're very sweet.  You helped me find everything I was looking for and gave my mother Paula and step-father Mike and my daughter Amber and I the highest respect.  I felt really appreciated by that.  I thank you for all the things you looked up for me in the store.  This was my first purchase at a Furniture Fair store and you and the other people in the office has made it a wonderful experience to where if I need furniture again, which I know I will then I'll know where to go.  I thought the prices for what I wanted to buy were reasonable and definitely made well.  I cannot wait until Amber's room is complete and I will let everyone know where the furniture came from and what a fantastic experience I had.  When I am ready for the dining room then I will send you another email.

Thank You Again for the Great Service,

Amy. L. H. M.
Amber. L. H.
Paula. R. K. 


Mike. K. - 06/02/2012


My Dog and Me are Happy

My little dog would like to thank Xandria.  When I told her that my  little dog hurt her shoulder jumping off my bed because the frame was too high, Xandria found a lower frame and exchanged it.  Now my dog and I are both happy.

Thanks again

 


Zita F. - 11/20/2011


Thanks for all your help

I just wanted to thank you for all your help.  I stopped over at the Eastgate store and purchased the mirror.  I had the choice of taking the floor model or waiting for the shippment and I am going to wait to see if the item comes in on time.  I am very grateful that you took the time to research this for me.  In the future I will always look here first before buying elsewhere. 

Thank you again, 


Linda - 08/28/2011


Your reply made the difference

Hi Xandria...  thanks for the reply.  I hadn't planned to buy from Furniture Fair, because the  website didn't show prices or delivery info.  However, your reply made the difference.  I went to Furniture Fair Florence on Saturday, and bought the futon.
 


Dave B - 07/03/2011


Wow!!

wow!! thanks!! I really wish I would have waited and just came to your store! ... Cant wait til Saturday! Thank you for all your help!

 


Kacy D - 07/03/2011


You make it so easy

This will work great. Thank you so much again, you have made this process so much easier than I could have ever dreamed it would be.

Sincerely,


Laura S. - 06/20/2011


Helpful Information

Hi Xandria,
Thank you for you help.  With the information you sent we ought to be able to find a chair that'll fill my mother's needs.  You are a dear. 
 


Dawn - 05/23/2011


So Considerate

I just wanted to let you know that Xandria helped me find a lamp I had been searching for. Even after learning it had been discontinued she went above and beyond to help me. It is so nice to run across truly exceptional people. She was so considerate. I can not say enough nice things about her. She got me my lamp!, Thank you so much.


Darci S. - 05/05/2011


My Questions were Answered!

Xandria, I went to Furniture Fair - tri county over the past weekend.  Thanks to your great advice I purchased the Expedition 2 bed; and three brookhaven captain's bed. ( at the time the other choices were not on the floor, so I adjusted my choices.)

Thanks for all your patience in answering my many questions! You made my trip short and simple.


Deborah M. - 02/22/2011


We Are Helpful

Hi Xandria,

You couldn't have been more helpful.

Thank You!


Denise C. - 02/22/2011


This is the way to do business

Xandria, You were awesome. It worked out beautifully for me. I look forward to my new furnishings. As I said, that is the way I like to do business. Thank you for working with me. I am sure our paths will cross again. I will always bring my business to you.

PS-I will send a note off to your bosses


Rick P. - 02/20/2011


Takes Time To Help

Thank you Xandria - I really appreciate the time you took to help me.


Tracy V. - 02/20/2011


Great Merchandise

We purchased, and picked-up, the ottoman yesterday. It looks perfect with the Bernhardt Van Gogh sectional that you delivered last week.

Thanks for all your assistance!

K.I. - 02/08/2011


Online Service is Great

Thank you Xandria so very much not only are you the best salesperson but you are more than that! You go above and beyond to achieve the ultimate goal of good customer service/satisfaction and to get the customer exactly what they want and you go the extra mile to fulfill their need. I can't thank you enough!

One more request please, can you send a picture of everything I have put in lay-a-way. I accidently erased it all.

R.W. - 02/05/2011


Thanks for helping me get a great deal

Ah okay after thinking about it that sounds like a deal that I can not refuse. Lol Is it possible we can go ahead and tack that onto my ticket? I promise I will leave you alone for the day. Have a great one!

Thank you, you are the best!

J.C. - 02/04/2011


Came from Tennessee

Thank you so much for answering my e-mail. We should be in Hamilton either Thursday or Friday. I would like to pick up this bookcase at your store in Fairfield... I hope it is already put together.......lol

You can call me at home 865 XXX-XXXX or my cell phone 865 XXX-XXXX Please make sure it is the --W30xD14xH36...

Thank you for all your help, Take care and have a great day

Knoxville, TN - 01/27/2011


Online Service Second to None

Hi again, Xandria. Thanks for all the info-I will look into all of it. I sent a message to your supervisors that you provided expressing the excellence that you demonstrate in your position with FF. I wanted them to know of your outstanding professionalism and personal attention that you so courteously provide to each customer. I do hope that you are recognized. I will say bye for now, and you do not have to reply to this email. Thanks once again for your insights, and I will be looking into the details. Take care, my friend

MJ - 01/22/2011


Customer from Pennsylvania

Thank you Xandria for all of your help. We went to the store and your fabulous salesman, deliverymen and company as a whole were terriffic!!!!!!!!!!! We bought a sofa, chair and coffee table. You have a beautiful store and much to choose from...I was so relieved to find a company that cares about the customer. Thanks to everyone who worked so hard to make this happen....

My husband and I just bought a cabin south of Wheeling WV....do you deliver that far????

Kudos to your employees..

Washington, PA - 01/07/2011


Online Service a Great Time Saver

I wanted to bring to your attention the outstanding customer service that I received from Xandria this week. I have been searching for a gift for my husband for weeks and due to my extensive business travel schedule, really did not have the time to go out searching in stores. I saw the Big Mans Recliner on your website and had the great fortune of connecting with Xandria through your online customer service. I have to admit that I do not have much patience but Xandria did such an awesome, expedient job of taking care of me that I purchased the chair sight unseen due to her description and management of the process. I asked her tons of questions and she was always quick to reply in a very courteous manner. During a time when great customer service is very hard to find, it was quite refreshing to deal with such an wonderful, knowledgeable individual. She is to be highly commended for her customer-centric disposition. I will definitely buy from Furniture Fair again based on my experience with her.
Thank you for your attention and Merry Christmas

Tammy - 12/23/2010